We want to get you the right size and fit so exchanges are on us. Please note that products must be in original packaging, unworn, and totally unscathed (please no pet hair) in order to be exchanged within 10 days of product delivery.
We have 2 options for exchanging product:
Place an order now for the product you want and once we get your initial order back, we will refund you in full for the first order.
IMPORTANT - You will need your order number to initiate an exchange. When entering your order number on our label generation page, make sure to include a # directly before your order number. For example, if your order number is 1234, you would input #1234. To initiate the exchange process and generate a shipping label, click HERE
NOTE: We recommend option #1 for footwear exchanges as it is faster and we have limited quantities. By placing an order now, it helps to guarantee you get what you want.
Send your order back and once we get and inspect product, we will send out your desired size and color.
To initiate exchange process, including generating a shipping label, click HERE. IMPORTANT - make sure to include a # directly before your order number
If for any reason you are not happy with your purchase, we will accept unworn, unscathed products for a full refund within 10 days of product delivery. Once our team has inspected your returned order to ensure we can restock the item(s), we will credit your original form of payment. Please allow up to 21 days for processing all refunds. Please note that we charge a $10 restocking fee for returns.
To initiate return process, including generating a shipping label, click HERE. IMPORTANT - make sure to include a # directly before your order number.
At this time we do not offer free return shipping on orders placed outside of the United States. If you are an international customer and would like to exchange or return a pair of shoes, please contact us at email@example.com.
We're dedicated to making quality products that stoke you out and we love talking to the people who support our brand. Hit us up with any questions you may have via email firstname.lastname@example.org or call us at 617-841-7880.